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Program Manager For well known BPO pan India

12 - 22 Years

Delhi NCR, Mumbai, Bengaluru

INR 20,00,000 - 35,00,000 PA.

Posted: 54 days ago

Job Description

Role purpose Responsible for overseeing programs, developing strategies, policies and guidelines,
developing talent, managing cost effectiveness and ensuring compliance.
Years of
Experience
15 to 20 years of managing multiple complex projects
Area of
Responsibility
Indicative Activities
Customer
Management
Owns the execution of the program as per the agreed timeline and contractual
commitments
Manages relationship and communication at a Strategic level (Steer Co meetings,)
Understands the Customer's Business priorities on Transformation
Program
Delivery
Creates and supervises program plans.
Reviews reports on problems, risks and recommendation for resolution periodically.
Ensures customer satisfaction vis--vis program delivery.
Compliance and
Risk
Management
Ensures compliance to internal TCS processes and quality requirements / measures.
Identifies potential risks and classifies based on criticality
Prepares back up plans to mitigate or reduce or eliminate risks or recurrences
Internal Process Develops and institutionalizes best practices/ process
Identifies and implements standard processes and procedures for program initiation
and implementation, management reporting and program effectiveness.
Competence
Development
Responsible for ensuring that the relevant competencies are built and kept current in
the delivery group.
Team
Management
Identifies & assigns appropriate roles to Program Managers
Sets reasonable, challenging and clear performance goals for direct reports, monitors
performance & provides appropriate feedback.
Supports & provides guidance to team to achieve personal, team & professional goals.
Tracks competency gaps that exist among team members have & ensures that relevant
learning / appropriate tasks are assigned.
Personal
Development
Monitors gaps in ones own required competencies & enrolls for relevant learning to
bridge gaps in competencies.
Creates a development plans vis--vis ones aspirational role in discussion with
manager.
Business
Development
Provides direct support by generating and passing the leads to BRM's / GRM's and also
creates a scope for cross-selling solutions.
Provides indirect support by creating marketing case studies or technical support and
provides it to sales team.

Required Candidate profile

Experience 12 to 15 years of managing Projects
Area of
Responsibility Indicative Activities
Strategic
Program
Management
Identifying opportunities and benefits that achieve the organizations
strategic objectives through program implementation
Program Life
Cycle
Initiating - Defining the program and constituent projects, and obtaining
agreement from stakeholders
Planning - Defining program scope and developing the program,
including all constituent projects, and all activities that occur within the
program
Executing - Performing work necessary to achieve the programs
objectives and deliver the programs benefits
Controlling - Monitoring progress, updating program plans as required,
managing change and risk
Closing - Finalizing all program activities, including all constituent
projects, executing transition plan, archiving, obtaining approvals, and
reporting
Benefits
Management
Defining, creating, maximizing, and sustaining the benefits provided by
programs
Stakeholder
Management
Capturing stakeholder needs and expectations, gaining and maintaining
stakeholder support, and mitigating/channeling opposition
Governance
Establishing processes and procedures for maintaining proactive program
management oversight and decision-making support for applicable policies
and practices throughout the entire program life cycle

Salary: INR 20,00,000 - 35,00,000 PA.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Operations
Employment Type: Full Time, Permanent

Company Profile

Wize Careers Consultants
Well known BPO
View Contact Details+
Contact Details

Recruiter Name:Shelly@wizecareers.com

Contact Company:Wize Careers Consultants